DELIVERY & RETURNS
*PLEASE NOTE: YOU MUST ORDER BY 2PM FRIDAY 20TH DECEMBER FOR GUARANTEED CHRISTMAS DELIVERY
UK STANDARD DELIVERY - £2.95 (Free when you spend £30)
We aim to dispatch your products within 24 hours of your order. Orders are dispatched Monday-Friday. Delivery can sometimes take up to 5 working days from order.
As soon as your order has been dispatched you will receive a confirmation email outlining your order.
If your parcel will not fit through the standard letterbox and no-one is available to accept your delivery, your parcel will be held at your local sorting office for collection. If in the event your parcel has failed to be collected, it will be returned to us and unfortunately there will be a further charge in order for us to ship the items to you again.
UK EXPRESS DELIVERY - £4.95
We are now offering an expedited 1-2 working day delivery service.
Please note, Express delivery are only available for orders placed before 12pm Monday - Friday (not including bank holidays). Orders placed after 12pm will be shipped the following working day.
Lily England can deliver worldwide! Orders are tracked and dispatched Monday-Friday.
International Delivery Prices:
- Europe from £7.95
- USA & Canada from £5
- Worldwide from £9.95
International Delivery times:
- Western Europe: 5-9 working days
- Rest of Europe 7-15 working days
- USA: 3-10 working days
- Rest of the world: DHL 5-15 working days
Please note : In country customs may cause delays at any time.
CUSTOMS AND IMPORT CHARGES
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the customer. Unfortunately, we have no control of these charges, so suggest you check first what import charges may apply before ordering.