FAQs

FAQ's

See information about delivery and refunds here: Delivery & Returns
 

Can I amend my order after it has been placed?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please email us at support@lilyengland.com and we will try to accommodate where possible.


Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.


What do I do if my order is missing?

If you are in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at support@lilyengland.com within 21 days of the date on which you ordered the products. After this time has elapsed, Lily England reserves the right to decide whether to send our replacement item(s) to you.

 

How To Guide

Hairbrush set

Brushes included:

  • Paddle brush - to detangle straighten & smooth hair
  • Barrel brush - to blowdry and add volume & boost body
  • Vent brush - for speedy blowdrying

To Use:

  • Hold your hairdryer at least 1-2 inches away from your hair and brush to avoid damage.
  • Adjust the dryer temperature for the texture of your hair and use heat protection products to prevent blow-drying damage and to keep your hair healthy.
  • Dry blast your hair 80% dry.
  • Comb through any knots before styling.
  • For thick or curly hair using a leave in conditioner balm or cream pre-blowdrying can help tame frizz and keep curls soft and smooth.
  • Choose the right brush for the look you’re after.
  • Divide your hair into small manageable sections, securing the strands with hair clips or grips.
  • Start by placing the brush into the root area.
  • Keep the tension as you move the brush through your hair, directing heat at the brush as you go.
  • Leave the nozzle of the hairdryer at least 1-2 inches away from the brush. Repeat until your hair is styled!
  • Once you are done blow-drying your hair, briefly apply a blast of cool air from your hair dryer.
  • It can take time to develop the perfect technique, we know it can be hard work, practice makes perfect! There are also some great tutorials on YouTube.

To Clean:

  • Remove any hair strands, then wet the brush with warm water. Ensure all dirt has been washed away.
  • Lay your brushes on a towel and allow them to air dry.
  • Don’t fully submerse your paddle brush into water.
  • We recommend cleaning your brushes once a month or when needed.

Detangler

To Use:

  • Separate your hair into manageable sections and work on one section at a time
  • Detangle hair starting from the tip up to the root — not the other way around! This is the best way to avoid tugging at your strands which often leads to breakage. Just remember to be gentle and patient when faced with annoying tangles.
  • The best way to detangle very knotted hair is in the shower with your hair saturated in slippery conditioner. After leaving it to absorb for a few minutes gently brush through each section with your detangler for easy, breezy, pain‐free detangling.

To Clean:

  • Remove loose hair strands from teeth and rinse the brush with warm water. We recommend doing this once a week.
  • Squeeze a drop of shampoo onto the brush and rinse well with warm water. Ensure all dirt, lint and product buildup have been washed away.
  • Lay your brush on a towel and allow it to air dry.

 

Makeup Brushes

Types Of Brush:

  • Powder & Blush Brush: For effortless application of powder, blusher or bronzer
  • Foundation Brush: The ultimate brush for ensuring complexion perfection. Flawlessly glides on for an airbrushed, streak‐free finish.
  • Eye Shadow Brush: This little beauty is a great all rounder for eye shadow. Perfect for applying colour, blending, and shading.
  • Precision Detailer: Effortlessly conceal blemishes using the tapered tip for accurate application or use with lipstick for long‐lasting shape and definition.
  • Angled Brow Brush: The angle of the brush, teamed with the firm bristles allows for precise and easy application for filling and defining eyebrows.

To Clean:

  • Wet the bristles in warm water, add a bit of brush cleaner or a gentle shampoo to get rid of oil and dirt. Once you’ve worked that in, rinse until the water runs clear.
  • Take your freshly washed brush (before it dries) and use your fingers to gently reshape it.
  • Lay the brush down to air dry. Never use a blow drier!
  • Leave overnight. Brushes can take up to 8 hours to dry.
  • You should ideally clean your brushes once a week to prevent bacteria from growing.

Eye Makeup Brushes

Types Of Brush:

  • Luxe Crease Brush: Buff eyeshadow in the crease of your eye for a soft, smokey look.
  • Smudge Brush: Blend eyeshadow or kohl liner for a soft smudgy effect .
  • Eye Contour Brush: Perfect for blending in the contours of the eye.
  • Base Shadow Brush: Designed for applying colour and blending.
  • Accent Brush: The ultimate brush for precision detailing and smudging.
  • Eye Shader Brush: A soft, dense brush to shade and blend.
  • Small Angled Brush: Wing it with eyeliner or use to define eyebrows.
  • Blending Brush: Big and fluffy, the best brush for buffing out product.

To Clean:

  • Wet the bristles in warm water, add a bit of brush cleaner or a gentle shampoo to get rid of oil and dirt. Once you’ve worked that in, rinse until the water runs clear.
  • Take your freshly washed brush (before it dries) and use your fingers to gently reshape it
  • Lay the brush down to air dry. Never use a blow drier!
  • Leave overnight. Brushes can take up to 8 hours to dry!

Eyelash Curler

  • To use: open the curlers, and position at the root of your lashes. Clamp and hold on your top lashes for 5-10 seconds. Repeat on both eyes.

Facial Cleanser

  • Our brushes can be used on sensitive skin, but if you have a skin complaint such as rosacea, we would recommend that you ask your healthcare professional for guidance before using the product.
  • Start using once a day or every other day and avoid any active spots. Once you have seen a positive reaction you can increase your use.